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Forum Discussion
Backup is not saving the files from the folders I selected
I've installed dropbox yesterday, been trying to setup the backup service.
Followed all the steps, but it seems to not be working correctly, it takes a looong time for it to finally finish the backup, if it'll finish at all, even though it's just a 1,47gb backup.
There immediately comes in the main problem, i've selected my docs, pictures and videos to be saved with the backup, but it ain't doing that.
Any clue on how to fix this? Since this is pretty annoying, paying for nothing atm.
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- Hannah
Dropbox Community Moderator
Thanks for bringing this to our attention, Tellusius.
The first thing you need to check is the sync status of the desktop app, to make sure the backup is done; you can do so by hovering over the Dropbox icon in your system tray with your mouse.
Also, what do you see regarding this backup on your backups page here?
Let me know and we'll go from there.
