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Kuroo's avatar
Kuroo
New member | Level 2
9 months ago

Banned for sharing, but I'm not sharing any files.

I received an email stating that I’ve been banned for sharing files over 20GB/MB, but I don’t have any files currently being shared and can’t identify which files the message is referring to. I checked the forums and noticed that others are experiencing similar issues.

Recently, I downloaded a file via a Dropbox link that was shared on Patreon. The file wasn't mine, and I only accessed it through my web browser; it wasn't added directly to my Dropbox account. Shortly after clicking the link, I received the email regarding the violation.

Could this be a bug? I’ve downloaded shared links from others in the past without any problems and have never received a warning like this before.

Can't contact support if there no way to contact them an as well as get ding by downloading it from a link now does this to us?

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Kuroo!

    Based on everything that you described, it sounds like this time you might be facing something different this time around.

    Your sharing ability seems to be working just fine if you're able to share content.

    As for what you described, would you be able to let me know exactly the pop-up message you receive when taking a screenshot? 

  • Kuroo's avatar
    Kuroo
    New member | Level 2
    9 months ago

    Well below as I say links are being down without me doing them and now I get these messages, 

     

    I just took a screenshot I'm not telling it to share anything. 

    My Dropbox version is 221.4.5365

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Kuroo, can I send you an email in order for us to have a closer look into this? 

  • Kuroo's avatar
    Kuroo
    New member | Level 2
    9 months ago

    Sure. That why I'm here asking for help.

  • Kuroo's avatar
    Kuroo
    New member | Level 2
    9 months ago

    Never gotten an email from you yet.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Kuroo, I just emailed you, so I'll see you there.

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