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Forum Discussion
jg2599
2 years agoHelpful | Level 5
Bring back File Request option in File Explorer.
I used to be able to initiate a "Request Files" by right clicking on the file I wanted the documents to go into. This is more efficient that having to go to the web version, as I 99.9% work out of the File Explorer on my PC. Please bring back the option to "Request Files" in the right click menu.
52 Replies
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- Mark2 years ago
Super User II
Can I just add to voice of people annoyed by this?
Its a feature I use a lot and the lack of communication is shocking.... but sadly what I've come to expect DBX_Pedro.
- DBX_Pedro2 years ago
Community Manager
Hi manzanarez99,
We understand this is taking some time.
We are looking into this, however we can’t share a specific timeframe right now.
Thanks for your patience as we work through this. - manzanarez992 years agoHelpful | Level 6
DBX_Pedro,
Can we get an idea of the timeline, rather than this open-ended "We'll update you as soon as we have more information"?
It's been far too long from the last time you said this (9/26/24) and we still don't have an "update". What gives? It's a feature that saves your users time (and thus money). We haven't received an explanation as to why this was even removed.
Communication at Dropbox = Dismal!
- DBX_Pedro2 years ago
Community Manager
Hey everybody,
Thank you for your feedback. We understand the frustration of waiting, especially when important features change.
We’ve shared your feedback with the team, and they are looking into this issue. We recognise how crucial this feature is for you and are addressing your concerns.
We’ll update you as soon as we have more information. Thanks for your patience. - Orion C.2 years agoCollaborator | Level 8
Hey JW San Diego,
What process do you use? I guess it's time to shop around. If they answer in the affirmative by the time I figure out another solution fine. But the WYSIWYG principle (What You See Is What You Get) would predict a failure to respond, at least in the affirmative. Thanks man!
- Orion C.2 years agoCollaborator | Level 8
DBX_Pedro
Sir, you are a community manager. One month is waaaaay more than enough time to bring the "additional information" that you promised. This is business. Never mind updating us with "information". How about a commitment? Dropbox took away a feature that was working just fine for years. It took effort to take it away. It would have taken NO effort to leave it in place. Please let us know there is a commitment, and a definite timeline. Else it's time to look for other solutions.
- manzanarez992 years agoHelpful | Level 6It’s pretty clear that Dropbox doesn’t listen to their customers. The standard response is “we’ll send it to our team”…then crickets. No explanation of how it’s beneficial…only crickets.
Thanks for making it harder to request files Dropbox! - JW San Diego2 years agoNew member | Level 2
Hi DBX_Pedro,
Do we know if this feature is coming back? We were in the middle of switching away form client portals to simply using this feature; however, it not to become available once again using the right-click method is would not be worth us changing our current process. Just need some feedback if possible.
Thanks,
- Orion C.2 years agoCollaborator | Level 8
DBX_Pedro,
Thank you thank you thank you thank you thank you. You're the man!!!
- DBX_Pedro2 years ago
Community Manager
Hi jg2599 ,
We've passed your feedback onto the team and they're currently looking into it.
We'll update you as soon as we have any additional information.
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