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Camera Upload Error on Mac OS High Sierra/ Photos...Could Not Be Imported
Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)] to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no problem, but no more.
Sometimes I get only an error message, while other times, I get a message that makes me hopeful -- "Finding photos / Thus could take a while..." But it is followed up by another error message.
I've tried everything I can think of, including disabling then enabling imports, installing the newest version, etc. -- but I still get nothing but error messages. The two most common are:
1. "Camera upload error / Failed to import 210 of 210 photos."
2. "210 photos or videos from 2018.Phone.7 couldn't be imported. 0 photos and videos were imported."
Please help. Thank you!
I got a solution that worked for me from Dropbox Support. Thought I'd share it here for those who might benefit:
The application "Image Capture" which apparently comes with Macs -- who knew? -- can act as a "middleman" in the process to transfer images to Dropbox.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
- When it comes up, select your phone from the interface on the lefthand side of the app.
- The images from your phone will pop up in the main window of the app. Select those which have not been imported.
- (You might want to click the box that says "delete after import" or "Keep originals" at the lower left of the app.)
- Select Other -> Dropbox -> Camera Uplpads in the "Import To" dropdown.
- Click on the "Import" or "Import All" button and it will import.
Most of these steps don't have to be repeated on subsequent uses.
As I mentioned, I'm not thrilled with this "workaround," but I suppose it will do until Dropbox engineers get around to fixing what is obvious problems.
- Go to the Spotlight Search (top righthand side of your computer) and type "image capture".
I might have a fix (or at least a better workaround than using the "Image Capture", since that doesn't use the same naming format as Dropbox and you might end up with duplicates once importing works again - at least I get file like "IMG_9365.JPG" instead of "yyyy-mm-dd hh:mm:ss.jpg").
On your iPhone, go to Settings > Photos. At the very bottom, toggle "Transfer to Mac Or PC" from "Automatic" to "Keep Originals". After doing this, I reconnected my iPhone and importing worked.
Note: This might transfer your current photos as HEIC files instead of JPEGs. I'm not a big fan of this HEIC format, but eh, at least I have importing now. If storing HEICs make you sad, I believe you can go to Settings > Camera > Formats and toggle it over to "Most Compatible", so future photos will be in JPEG.
My environment is as follows:
MacBook Pro, OS X 10.13.4
iPhone 8, iOS 11.3.1
Dropbox app on OS X: Stable Build 49.4.68
- - - Most people can stop reading here - - -
- Additional notes while debugging:
I noticed that while importing fails when the setting is set to "Automatic", certain photos do get imported. These consisted of iPhone screenshots and some low-res close-ups of stuff. - I found https://www.dropboxforum.com/t5/Syncing-and-uploads/Since-iOS-11-upgrade-camera-uploads-stopped-working/td-p/242509, which led me to suspect HEIC or image formats being the problem (again), especially in light of (1).
- I was able to confirm that if I took a photo, switched the setting back to "Automatic", then reconnected my phone, the import process would fail with the error message.
- Additional notes while debugging:
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- Hoping that Dropbox can provide everyone answers publicly, not just via email to those listed above. I'm one of the many, it appears, who is struggling with this issue. I've stepped through all suggestions above, all to no avail.
This "may" be related to some incompatibility between the Dropbox client for MacOS High Sierra. I say this because everything was working just fine for me too on or around 4/10/2018, when some High Sierra updates (10.13.4) were pushed to my machine via the MacOS auto-update. Another update occurred on 4/25/2018 (re: https://support.apple.com/en-us/HT208742).
Finally, another possible clue for the Dropbox team ... when I open Console, I see a number of messages like these from Dropbox, "nw_path_close_fd Failed to close guarded necp fd 30 [9: Bad file descriptor]". Seems to be something to do with "lib system_network.dylib. I am also have this problem, any solution ? please email me [personal info removed by moderators]
- Sanchez
Dropbox Community Moderator
- Sanchez
I have a new input to the present old problem. on my device (iPhone 7 with all current updates) the photos that came from WhatApp chats gets synchronized. self taken camera photos from the Photos library still don't. Same for photos from iMessage. They still produce the mentionned error:
NorahDropbox Staff
- Jane
Experiencing the same problem as the OP. Reinstalled/updated Dropbox, but same problem. Error importing 500 of 500 photos. A fix (or workaround) to this problem would be greatly appreciated.
hello Jane
I can't find an email with your Support Request in my inbox. The only mails i get from dropxox are the ones refering to this yctual formum discussion.
regards
christian
