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Forum Discussion

FP15's avatar
FP15
Explorer | Level 4
3 years ago

Camera Uploads not uploading all photos on iOS

I have recently noticed that not all photos from my Camera Roll have been uploaded during the "Camera Uploads" process. it seems that photos that I add to my camera roll from a message someone has se...
Camera uploads
iOS
Mobile
sync
upload
wallerlaurenp's avatar
wallerlaurenp
Helpful | Level 6
2 years ago
I’m using windows 10

The photos that I upload from my iPhone or Mac can’t be read by my pc. I get a message that says the format is currently unsupported or the file is corrupted. The file is a jpg and it is not corrupted, because I can see it on my Mac. Slides in PowerPoints are also coming through as unsupported/corrupted. This is more than frustrating. This is negligence on the part of Dropbox.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Have you tried another media player to preview the files of your Windows computer wallerlaurenp?

 

Also, are you able to preview them normally on the website? 

  • wallerlaurenp's avatar
    wallerlaurenp
    Helpful | Level 6
    2 years ago

    I Walter, thanks for your help. Yes, I can see them online and on my mac, but not on my PC. There is no other media viewer/played that I've been able to find. Interestingly, I can view new files and photos that have been uploaded since I got that computer (the PC is my work computer), but I can't view anything from before that. It says the files are corrupt, even though I can view them on the Mac/online.

     

    • wallerlaurenp's avatar
      wallerlaurenp
      Helpful | Level 6
      2 years ago

      Just wanted to update that last post to say I can view *some* of the new files uploaded since I got the new computer, but not all of them.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can you send us a screenshot of the exact error you're getting so that we can have a visual too wallerlaurenp?

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