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mgry's avatar
mgry
New member | Level 2
2 months ago
Solved

Can’t remove shared folder due to lack of space

Hi Dropbox team, I’m having an issue with a shared folder called “Worms”. I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space. Whenever I try...
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  • Hannah's avatar
    Hannah
    2 months ago

    Hey mgry, thanks for the updates here.

    If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

    Would you mind taking a look at your backups page here, to see if you have any backup files?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
mgry wrote:

Where can I find this parent shared folder in this case? I am sure this "Worms" folder is only one folder I shared/was shared .

From your screenshot it appears that Worms is the parent shared folder.

Are you sure that this folder is actually taking up space in your account? The message in your screenshot is truncated, but it appears that it's telling you that there's not enough space in your account to accept the shared folder. Until you actually join the folder, it wouldn't take up any space in your account.

Can you see what the full message is, where it starts with "Der er ikke nok plads til at ..."

mgry's avatar
mgry
New member | Level 2
2 months ago

Hi Rich! Thanks for your reply. I am not sure that the Worms folder is filling my space , because as you can see on my previous screenshot it is only 1 GB.  I attach a new screenshot displaying all files I have in Dropbox.

As you can see I have ONLY three pictures in my Dropbox, so I am in a huge doubt what is filling my space. 

You asked me about full message which starts with " Der er ikke plads til at åb...", meaning is Not enough space to open... ( literally) . I do not get any additional text moving mouse over that message. 

 

What to do? I have 3 pictures and a 1 gb folder Worms (which is not supposed to fill anything) and my 2 Gb space is full.

 

Thanks in advance

 

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