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mgry's avatar
mgry
New member | Level 2
2 months ago
Solved

Can’t remove shared folder due to lack of space

Hi Dropbox team,

I’m having an issue with a shared folder called “Worms”.
I’m not a member of this folder, but it keeps showing under my “Shared” tab and is taking up 1 GB of space.

Whenever I try to open or remove it, I get the message “Not enough space”, and I can’t accept or decline the invitation.
I’ve tried the /share/invites page and all standard fixes, but nothing works.

Could you please manually remove this folder/invitation from my account?

Basic pack

Thank you in advance!

Delete
Shared Folders
Storage space
  • Hannah's avatar
    Hannah
    2 months ago

    Hey mgry, thanks for the updates here.

    If you only have three image files in your account, there must be something else that's taking up your space and filling it up.

    Would you mind taking a look at your backups page here, to see if you have any backup files?

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  • mgry's avatar
    mgry
    New member | Level 2
    2 months ago

    Hi Walter! Thanx for your reply. Unfortunately it is not possible for me go this way. I have considered that as well😜 that is why searching alternative solutions

     

    Best regards

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I see, thanks for giving that a go for me mgry 

    Do you happen to know the owner of this folder to maybe reach out to them and ask them to remove you from the share? 

  • mgry's avatar
    mgry
    New member | Level 2
    2 months ago

    Hi Walter! Thanx for your reply.

    I did it before and just in case have tried again now. Both methods you mentioned. No luck 

    tried as well incognito mode. 

     

    I do not get those three dots option or anything. Every time i move mouse over the folder I gen ONLY message Become a member of folder ( or smth in that direction, my pc is not in english) , if I press this button , a new window pops up saying Not enough space

     

    Best Regards

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey mgry - sorry to hear you're having issues with this.

    Can you please try navigating to this page (you can try another browser if you've already attempted this) and see if you can remove your access from this shared folder from there?

    Let me know how it goes!

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