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howlman's avatar
howlman
Helpful | Level 5
3 years ago
Solved

Can’t upload PDF it says there is an issue with the name.

Hi!
Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, reinstall the app, reboot the iPhone etc. but no luck. All help is appreciated!

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  • dbuser-europe's avatar
    dbuser-europe
    3 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again everyone.

     

    For anyone that has this issue, I’d like to suggest opening a ticket with our support team, so that they may investigate this further. You can log a ticket with them via this link. 

     

    After you’ve done so, please post your ticket numbers here. If you have any trouble though opening a ticket, don’t hesitate to ping me, and I’ll further assist. 

     

    Thanks!

  • j6rms's avatar
    j6rms
    New member | Level 2
    3 years ago

    Yay! Updating the app resolved the issue. Thank you!

  • dbuser-europe's avatar
    dbuser-europe
    Helpful | Level 5
    3 years ago

    Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

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