Can no longer access files on Macbook after update

Hi Walter,

The amount of files Dropbox is syncing has gone down from 48.766 to 48.621 in more than a day.

I added a screengrab :

Thanks for the screenshot toonafish3D 

Have you tried adjusting your bandwidth settings to see if there's any improvement? 

Yep, I set the Up- and Download bandwidth to " don't limit"  yesterday. But it seems that doesn't make any difference.

Dropbox managed to index about 10 more files since yesterday, at this rate it's going to take more than 6 years.

I don't think it's my network or Wifi, down and uploading anything else or watching movies works just flawless, as usual.

Seems like I'm having a conversation with myself.

Last Saturday I disabled all my Dropbox files from syncing with "selective sync" but a single folder with some images and set it to "sync next". And not a single file in this folder has been synced on my Macbook since then.

I also added a new folder with a single image on my PC which is visible in my "selective sync" settings on my Mac and online, but refuses to show up in the Dropbox folder on my Macbook.

And when I add a new folder in my Macbook, it doesn't show on the other systems or online in Chrome.

I don't know what the "Sync History" list on my Mac should show, but the most recent file is from 10 days ago. So if it's the latest files that have been synced there's not much going on.

Seems Dropbox definitely broke on my system after the update, nothing is syncing up or down.

Does anyone from support have an idea how to fix this ?

I'm following. Having exactly the same issue....

toonafish3D, 

Can you ensure you're updated to the latest version of macOS? You mentioned you're on version 12.6.3, but can you update to version 13.2? This should help resolve your issue. 

If it doesn't, please let us know and we will investigate further.

Regards,

Emmet

Thanks Emmet,

I' m on the latest MacOS supported on my Macbook, which is Monterey 12.6.3. 

MacOS 13 is Ventura, and is unfortunately not supported on my Macbook from 2015. And to be honest, I'm not planning on buying a new Macbook just to fix Dropbox.

In that case, can you attempt an advanced reinstall to see if that alleviates your issue? You can find out how to do so here.

I have the same situation. I have 2016 MBP. I've also tried the advanced reinstall and it ended up the same way. The new Dropbox just doesn't work on 12.6.3.... If I sign out and sign back in, it'll revert back to the old version, which works perfectly.... As long as it continues to work, I suppose I won't be attempting again, unless somebody reports it works properly.

Hey toonafish3D,

Did you ever get this resolved? I'd been having the exact same problems with "syncing" or "indexing" taking a ridiculously long time. Took 3 days for 6k files and I still had more than 50 to go. In the meantime, I couldn't access *any* of my files -- at all -- while Dropbox was installed. Quitting the application didn't help. I went back and forth with Dropbox support a whole bunch of times but soon tired of "maybe it needs more time," or "send me a screenshot of... whatever." I jumped through those hoops over and over and whenever a new support person logged in, I'd get similar requests. The "Please check to make sure you're connected to the Internet" was one of my particular favorites.

Anyway, I have now officially given up. I've deleted Dropbox. Yay! And until I find a better alternative, I'll use iCloud space to store my files. So far, though, that's looking pretty good. 

I hope things have gotten better for you!

:::Sigh::: I used to really love Dropbox.

Hey JulieGH, sorry to hear there still is no solution.

My Dropbox is still indexing, just as it’s been doing for weeks now, and will be for the coming century I suspect.

I have not tried the little re-install routine, maybe I’ll try. But when I see the comments about a reinstall not solving a single thing and support keeping us running in circles, I might just wait for a fix…or not.

On all my other devices Dropbox still works as usual.

Best of luck, Toonafish. I hope your patience is rewarded!

Hey toonafish,

I strongly recommend against the "advanced reinstall" which hasn't been updated for the new dropbox version. I tried (my rough experience is in another macos 12 thread) and it broke dropbox completely on my end, forcing a complete os reinstall (was the quickest and least painful way of sorting it).

That "upgraded version" simply doesn't work at the moment (and Dropbox support seems to have no solution outside of "upgrade to a version that your machine doesn't support" - which is obviously not a solution). The only feasible solution at the moment is to stay on the previous version of the Dropbox app and hope it doesn't force upgrade itself (I've used LuLu firewall to block the kext from calling home to dropbox, hoping to delay that process as long as possible).

Hi toonafish3D,

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

Thank you!

Regards,

Emmet

Hi Emmet,

Sure, I would not mind.

Dropbox is still indexing after all this time, so it would be nice if you could crack this nut.