Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

thenoob's avatar
thenoob
New member | Level 2
2 years ago

Cannot upload mp3 - "file type not supported"

what gives

mp3 files approx 45mb in size, have alot of them, tried doing them in tiny batches everytime i get a prompt "file type not supported" its an .mp3 file , ive uploaded thousands of them, never an issue please help

Error Messages
sync
upload

3 Replies

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi thenoob, thanks for bringing this to our attention.

     

    Are you uploading the file to your own account, or using a file request to another account?

     

    Do you have the Dropbox desktop application installed? Are you able to move the mp3 file into your Dropbox folder to sync to the site?

     

    This will help me to assist further!

    • thenoob's avatar
      thenoob
      New member | Level 2
      2 years ago

      I have the desktop installed yes.  But I always prefer to use the Online one.

      I could try it that way I guess and see if it works, ive never had an issue before

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey thenoob, sorry to jump in, but could you clear your browser's cache or try another browser and let us know if you get the same results?

         

        If you do, I'd appreciate a screenshot of the error you're getting so that we can have a visual too. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!