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Lighting Dogo's avatar
Lighting Dogo
Explorer | Level 3
3 years ago

cannot use Automatic backup for External Drive

I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then...
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Lighting Dogo's avatar
Lighting Dogo
Explorer | Level 3
3 years ago

 

Thanks for looking into this! I really appreciate it. So about what yous aid with looking for the UUID, do i go to disk utility and look for UUID? If so then i cant find anything that says that. (Screenshot below). Also how would i re-format the drive on mac? 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Lighting Dogo 

 

I don't see a UUID in your screenshot, but I was able to view the UUID of my drive by clicking on Apple Symbol (top left) > About this Mac > More Info > System Report > Hardware > Storage. I don't personally have an external drive, but I believe it will show there.

 

Best,

Ben

  • Lighting Dogo's avatar
    Lighting Dogo
    Explorer | Level 3
    3 years ago

     

  • Lighting Dogo's avatar
    Lighting Dogo
    Explorer | Level 3
    3 years ago

    i re-formated it to ExFAT and tried backing up but still nothing, and used MS-DOS and still didnt get anything. It stays on the loading screen on dropbox and keeps on loading 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Lighting Dogo 

     

    Thanks for trying these troubleshooting steps. At this point, I believe it makes the most sense to get you on a support ticket. Would you mind if we reached out via email?

     

    Regards,

    Ben

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Lighting Dogo, I just sent you an email, I'll see you there!

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