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gahockeymom's avatar
gahockeymom
Explorer | Level 3
5 months ago

Cannot view all my folders locally from the File Explorer, but can see them online.

Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop.  Able to d...
Account Settings
desktop
Folders
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi there, gahockeymom let's jump right into this! 

The first thing I'd also suggest is checking your selective sync settings. Now, how do you access these? 

You should be able to click your little Dropbox icon in your taskbar, next to your WiFi. Then, follow these steps to access the app's preferences. Under your "Sync" tab you should be able to access your selective sync settings. Check or uncheck the folders you’d like to save or remove on your hard drive.

One more thing I'd like for us to check is the app's current syncing status to make sure everything is updated. Can you let me know what it reports?

Keep me posted, and we'll take it from there!

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