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Forum Discussion

gahockeymom's avatar
gahockeymom
Explorer | Level 3
5 months ago

Cannot view all my folders locally from the File Explorer, but can see them online.

Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Syncing Status N/A Question or Issue Recently moved to new Windows 11 laptop.  Able to d...
Account Settings
desktop
Folders
windows
kevindstewart's avatar
kevindstewart
New member | Level 2
5 months ago

This happened to me as well. I have edited bulk photos using Hypic - Photo Editor. Is this the issue from that AI Photo Editor?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi kevindstewart, sorry to hear about that! 

I'd love to gather some additional info regarding this. 

What is the OS you're using, along with the Dropbox version installed on the device? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. 

Would you be able to walk me through the steps that you follow on your end, and clarify if you've checked your selective sync settings too? 

Waiting for your reply!

 

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