Forum Discussion

Louland's avatar
Louland
Explorer | Level 3
3 years ago

Can't access shared folder because access has been given to a different account

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey @Louland - sorry to hear you're having issues with this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Is this folder a shared folder or one that you created/own?

 

Any additional information is more than welcome!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Louland, the error means that the person who originally shared this folder, shared it to the icloud address.

     

    Are you signed in to Dropbox with that address in order to access the folder?

     

    And if so, do you perhaps see the folder here?

    • Louland's avatar
      Louland
      Explorer | Level 3
      3 years ago
      Thank you, I realised that, but thought having registered the secondary email it would also recognise that as welI ….I guess that’s not the case? Thank you
    • Louland's avatar
      Louland
      Explorer | Level 3
      3 years ago

      Hi Hannah

      I'm signed in with my primary email address, it has been sent to the secondary email not the primary.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Louland, thanks for the screenshot!

         

        It might sound trivial, but just for troubleshooting purposes, can you double-check that your email is added as a secondary option using these steps? 

         

        If you've already tried that, I'd be happy to send you an email, in order for us to have a closer look into this. 

  • Louland's avatar
    Louland
    Explorer | Level 3
    3 years ago

     

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