Forum Discussion

Louland's avatar
Louland
Explorer | Level 3
3 years ago

Can't access shared folder because access has been given to a different account

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Louland, the error means that the person who originally shared this folder, shared it to the icloud address.

 

Are you signed in to Dropbox with that address in order to access the folder?

 

And if so, do you perhaps see the folder here?

Louland's avatar
Louland
Explorer | Level 3
3 years ago
Thank you, I realised that, but thought having registered the secondary email it would also recognise that as welI ….I guess that’s not the case? Thank you

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