Forum Discussion

Louland's avatar
Louland
Explorer | Level 3
3 years ago

Can't access shared folder because access has been given to a different account

My secondary email was given to a 3rd party for access to a folder, when I try to open the folder I get a message that says I’m signed in with my primary email and therefore cannot access. WhT am in ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey @Louland - sorry to hear you're having issues with this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Is this folder a shared folder or one that you created/own?

 

Any additional information is more than welcome!

Louland's avatar
Louland
Explorer | Level 3
3 years ago

 

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