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poulin888's avatar
poulin888
Explorer | Level 4
2 years ago

can't copy link to share files

Just trying to share a link to a file that I have shared before successfully and this weekend I get this message

Can’t share file​

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

 

Looking through the 5 main reasons I don't see any that would cause this. I am sharing music files with a group on a private forum. The last file that I am trying to share (the done that has been working) is a tune that I wrote, so no copyright issue there. Now I can't share any of my files at all.

Has anyone had this happen, and how did you resolve the issue? Thanks for any attempt to help me.

 

 

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It sounds like your ticket might have been closed poulin888 

     

    You can open a new one through this form If you like. 

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information along with an email address we can reach you. 

     

    If you find any troubles along the way, let me know and I'll open a ticket for your behalf from my end. 

  • poulin888's avatar
    poulin888
    Explorer | Level 4
    2 years ago

    Thank you very much Walter! I will monitor the situation for a day or two. If there is no problem, well, no problem! If there is I will do as you suggest above.

    Have a great day and thanks for caring!!!

    Steve

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Steve. Just let us know if anything else comes up! 

     

    Take care and see you around the Community!

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