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Forum Discussion
Ted G.
7 years agoCollaborator | Level 8
Can't Drag Files to Dropbox Folder in Catalina
Hello,
In catalina I am no longer able to drag files in finder into the dropbox folder. The selected object just sort of springs back into place and will not enter the Dropbox folder.
191 Replies
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- rkimmel6 years agoNew member | Level 2
pentagramwookie's solution worked for me. No programming skills needed - just cut-and-paste the text from the post into a terminal window. Someone else has already done the programming :)
- flaviogaete6 years agoNew member | Level 2
I'm also having the same issue. Please send updated info if there's a fix that I'm missing? Thx
- Lusil6 years ago
Dropbox Staff
Hey peeps, thanks for your ongoing feedback on what did the trick for you, and sorry to hear that some of you are still having trouble with this.
If you've already tried the workarounds proposed on this thread and you're running the stable version of the desktop app, could you submit a ticket to our Support team and let me know the ID (eg. #1234567) that gets created?
Keep me posted - thanks!
- KOA16 years agoExplorer | Level 3
Luscil, As you requested, I've submitted the ticket below. No fixes have worked . Is Dropbox working on this? It has been a problem for months.
Ticket #10381720: DB: C'ant Drag Files to Dropbox Folder in Catalina
- berm2b6 years agoNew member | Level 2
My ticket no. is: 10382024
- Lusil6 years ago
Dropbox Staff
Thanks for submitting the tickets, KOA1 and berm2b!
I found them and have replied to you, so when you get the chance, please check your inbox and we'll go from there.
Looking forward to hearing back from you!
- ChiDeb206 years agoExplorer | Level 4
Lusil wrote:Hey peeps, thanks for your ongoing feedback on what did the trick for you, and sorry to hear that some of you are still having trouble with this.
If you've already tried the workarounds proposed on this thread and you're running the stable version of the desktop app, could you submit a ticket to our Support team and let me know the ID (eg. #1234567) that gets created?
Keep me posted - thanks!
Thanks for the suggestion. I submitted a request months ago, when I first noticed it, and after sending a lot of information (a lot!), with screenshots, live troubleshooting, and more, they bounced me back here. I'll not do that again. Maybe someone else will have better luck. If you do, please share. Thanks again.
- ChiDeb206 years agoExplorer | Level 4
pentagramwookie wrote:IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; done
in Terminal, that worked for me, thanks!!
Hi! I understand that your solution works. Can you walk us through your instructions, please? I open Terminal, then what? Do I type "done" too? Thanks in advance for your help. I'm a novice at all this!
- ChiDeb206 years agoExplorer | Level 4
I have been working on this problem since last year. After many communications, I received the text below, offered FYI:
From the Dropbox Advanced Team:
"We are aware there are some issues with the Drag, and Drop functionality on Catalina. This should still work, but in order for this to work you will need to drag the file to Dropbox, and wait until the Dropbox folder open to allow it.
We logged this issue with our engineering team in the past. I have added your comments to that discussion.
This is a complex issue to solve - it’s going to take some time to solve correctly for all of our users.
I’ll continue to watch the team’s progress and make sure they are aware of how this affects you.
Let me know if you have any other questions, and I will be happy to help.
Thank you for contacting Dropbox support, and have a great day.
Regards, ..." - Telecaster6 years agoNew member | Level 2
I tried the suggested command in Terminal
IFS=$'\n'; for path in `python -c $'import os\nimport json\nfor key, value in json.loads(open(os.path.expanduser("~/.dropbox/info.json")).read()).items():\n print value["path"].encode("utf-8")'`; do echo "$path"; xattr -d com.apple.quarantine "$path"; done
My Terminal appears to start up in Bash so I didn't need to use the command to switch to Bash
The problem is fixed. Thank you!
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