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Cant' follow a folder
Hi. I'm trying to follow a folder, the settings are set to "Files added" and "As activity occurs", but I hadn't gotten a notification even once so far, after over 10 files were uploaded. I do get other emails from dropbox on my email, and I checked the spam folder just in case.
11 Replies
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- Mark
Super User II
How are they being uploaded? Is it in to a shared folder?
If so you dont actually get notification emails for them, sorry.
So I can follow a folder, and it just won't work? That sounds pretty weird
- Mark
The notifications are for the main web page at www.dropbox.com/home - they are not email notifications.
But the settings option is called "How often should we email you?"
- Mark
Sorry I really have no idea then - I cannot even get that option to appear in my account.
It may be worth contacting support directly at www.dropbox.com/support
I was gonna do that first, but I only saw an option to talk to a bot, or go to the forums
- Jay
Dropbox Community Moderator
Hi Vitamin Bread, have you added no-reply@dropbox.com to your contacts list?
Could you try unfollowing and then following it again?
Keep me updated with any progress! Yeah, I've done both, but it didn't help. Some files were uploaded 6 and 1 days ago and I still got 0 notifications.
- Megan
Hey there, Vitamin Bread, I hope you're doing wel!
Did you receive an email confirming that you're following a folder?
In case you didn't, feel free to repeat once more the unfollow process, and then check for two things:(1) if you got the confirmation and (2) if you got any notifications about the updates.
Having the same issue. The feature is broken. Please fix.
Thanks
