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wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago

"Can't import photos from this device" pop up but files get backed up.

Hi,   Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox. However, I do not see my iphone device in Sync and ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi wpals03296, let's jump right into this! 

 

Can you clarify the version of the Dropbox app you're using on your Mac? Do you have enough hard drive space to backup the content locally? 

 

If you also happen to have a screenshot of the pop-up itself, that'd be amazing. 

 

Thanks a bunch! 

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