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wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago

"Can't import photos from this device" pop up but files get backed up.

Hi,   Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox. However, I do not see my iphone device in Sync and ...
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wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago

 Hi, here is the screenshot of the error message!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi wpals03296, have you clicked the blue button to see why it isn't working? What webpage does it link you to?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      When you connected the phone to the computer, was the phone unlocked, or did it have the passcode on the screen?

      • wpals03296's avatar
        wpals03296
        Explorer | Level 4
        3 years ago

        simply connecting my phone in general causes this problem, whether i've unlocked it or not!

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