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wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago

"Can't import photos from this device" pop up but files get backed up.

Hi,   Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox. However, I do not see my iphone device in Sync and ...
Camera uploads
desktop
sync
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

When you connected the phone to the computer, was the phone unlocked, or did it have the passcode on the screen?

  • wpals03296's avatar
    wpals03296
    Explorer | Level 4
    3 years ago

    simply connecting my phone in general causes this problem, whether i've unlocked it or not!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey wpals03296, out of curiosity, do the photos get backed up when you plug your phone into your computer (despite the error) or do you also have camera uploads enabled on the mobile app and they get backed up from that?

      • wpals03296's avatar
        wpals03296
        Explorer | Level 4
        3 years ago
        hi,

        it does upload photos when i plug it to my mac, so i think it does go through my mac!

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