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wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago

"Can't import photos from this device" pop up but files get backed up.

Hi,   Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox. However, I do not see my iphone device in Sync and ...
Camera uploads
desktop
sync
upload
wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago
hi,

it does upload photos when i plug it to my mac, so i think it does go through my mac!
samrae's avatar
samrae
New member | Level 2
3 years ago

I'm having the same problem. The pop up box is annoying as it keeps coming up and doesn't point to a solution. 

If i open the DB app on my mobile it seems to sync but that frinken pop up ... keeps popping up all the time, everytime my phone gets plugged in (and presumbably when the DB app isn't open) 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, wpals03296 and sorry to see you're also having trouble, samrae.

     

    If you try to turn off camera uploads on the desktop app, restart the computer and then turn it on again, does that help at all?

  • samrae's avatar
    samrae
    New member | Level 2
    3 years ago

    No still keeps popping up. It also isn't something I can minimise it requires me to actually click the red close button. Constantly popping up - totally annoying. HELP!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, samrae, and sorry to hear you're still having this issue.

     

    In your case, are you actually plugging your phone in to your computer, to import your photos and videos to Dropbox?

     

    Or are you plugging it in for other reasons, non-Dropbox related?

     

    Can you also send me a screenshot of the backups tab in your Dropbox preferences, so I can take a look?

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