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wpals03296's avatar
wpals03296
Explorer | Level 4
3 years ago

"Can't import photos from this device" pop up but files get backed up.

Hi,   Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox. However, I do not see my iphone device in Sync and ...
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samrae's avatar
samrae
New member | Level 2
3 years ago

No still keeps popping up. It also isn't something I can minimise it requires me to actually click the red close button. Constantly popping up - totally annoying. HELP!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, samrae, and sorry to hear you're still having this issue.

 

In your case, are you actually plugging your phone in to your computer, to import your photos and videos to Dropbox?

 

Or are you plugging it in for other reasons, non-Dropbox related?

 

Can you also send me a screenshot of the backups tab in your Dropbox preferences, so I can take a look?

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