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can't redirect into reparse point please choose different target path
So, I uninstalled Dropbox. Now I find that my folders; Desktop, Documents, Downloads, Music, Pictures, and God knows what else are all set to my Dropbox folder. When I go to 'restore' these folders t...
Hello everyone,
Our engineer's have looked into this and have provided a solution that should assist. If you follow the steps below, this should ensure that your folders are restored to the default for your PC. If you have any other issues, feel free to create a new thread and we will follow up with you shortly.
1) Make sure the Dropbox desktop application is running (re-download if you have already deleted the application)
2) Click on the Dropbox icon in the system tray and then click your profile picture or initials
3) Select āPreferencesā
4) Click on the āAccountā tab, and then click in the window under the tab (just anywhere will do)
5) Hold down the āalt+Hā keys
6) select the option to āreset OS foldersā
I am having the exact same problem. I cannot reinstall the desktop app, since several months ago, Dropbox decided that I could only use Dropbox for S Mode even though my Surface Pro 6 is running Windows 11 Pro on an Intel i7 processor. I had set up the Backup feature when I was running the Desktop app (for years) on this computer. Need help now!!!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi all, sorry to hear you're having issues with this.
For everyone affected, could you try the following steps and let us know how it goes?
I hope this helps!
For everyone affected, could you try the following steps and let us know how it goes?
- If you have the desktop app installed, check that computer backup has been disabled successfully for each folder as outlined here.
- Open Windows Explorer, right-click the folder that you wish to checkāfor example, Documents (from Quick Access or My PC)āand click Properties. Click on the Location tab, and check that the path to the folder is correct. If disabling "computer backup" is successful, then this should be something like the following where User is your own (computer's) username.
- If the path is something like C:\Users\User\Dropbox\My PC (<hostname>)\Documents then, the computer backup disable has not completed successfully. You can now click on Restore Default: this will reset to the default location; also, you will be prompted to move the files back to their default location (click Yes for this).
- If the computer backup has been successful, then you should be able to simply open Windows Explorer. Go to your Dropbox folder, and click on My PC (<hostname>) where <hostname> is the name of your machine.
- Click into the folder, for example, Documents, where you want to revert your files back to.
- Copy or move those files back to the original folder (in this example, the Documents folder) which should be accessible from Quick Access or My PC.
I hope this helps!
I do not have the desktop app installed and cannot reinstall it. As I originally posted, I have a Microsoft Surface Pro 6 running Windows 11 Pro and use it as my laptop. However, Microsoft/Dropbox decided that it was a tablet. Several months ago, I received a message that I could no longer run the desktop app and was forced to Dropbox for S Mode. If there is a way to turn off backup using Dropbox for S Mode, please explain. Otherwise, I need a different solution to regain control of my files and return them to their original locations.
Nope, that didn't work. Same old error message:
- Megan
Hey EdNewbold, how are you today?
As Walter mentioned above, and based on the screenshot you provided us, you would need to open your Dropbox folder and then access your My PC folder.
Once you copy the files from your downloads, you should be able to move them back under their path on your device. Have you tried that?
Also, Snoozin58 if you access your Security tab can you unlink your device and see if that changes things? I did exactly what you said, and I still get the same result on both my Desktop folder and my Downloads folder:
Dropbox has SERIOUSLY DAMAGED my PC's file structure!
Ed Newbold in Columbus, OH.
Yes, please do. I really could use your help!
Ed Newbold
- WalterNo worries, Ed - you've got
Please take a look at your inbox and we'll take it from there. You might try a resend, since I haven't received the "mail" you mentioned.
Thanks,
Ed Newbold
- WalterSure thing, Ed.
I just send you another email to the email address that's linked to your profile here, in our Community.
Could you have a look at your inbox and also you spam/junk folder as well and let me know if you received it this time? Which folder do I need to check the security tab on?
- WalterI'm sorry I'm not quite following here Snoozin58
If you are referring to the instructions I posted earlier in this discussion, then, it would be your Desktop, Downloads or Documents folders, depending on which ones you had chosen to backup when you first set it up. i have same problem as everyone else. however i deleted my original dropbox account so now i cant do the unlink computer thing like you said. what do i do now.
HOO RAH I FOUND A FIX FOR EVERYONE
follow instructions here
basically open up the registry editor. and manually remove drop box from the locations of each subfile. done in about 5 minutes. after struggling on this for hours.
- Emmet
Community Manager
Hello everyone,
Our engineer's have looked into this and have provided a solution that should assist. If you follow the steps below, this should ensure that your folders are restored to the default for your PC. If you have any other issues, feel free to create a new thread and we will follow up with you shortly.
1) Make sure the Dropbox desktop application is running (re-download if you have already deleted the application)
2) Click on the Dropbox icon in the system tray and then click your profile picture or initials
3) Select āPreferencesā
4) Click on the āAccountā tab, and then click in the window under the tab (just anywhere will do)
5) Hold down the āalt+Hā keys
6) select the option to āreset OS foldersā Worked perfectly for me. Thank you!
- Hello. I have this same issue but i cant do this solution because i deleted my original dropbox account i used
re-downloaded the dropbox app and It only created a new path "2022 Dropbox (Old)". What should I do?
- Hannah
Hey damnfdh, thanks for the nudge and sorry to hear you're having trouble.
Can you let us know what the issue is exactly? So more details, would be really helpful.
And if you can also describe the steps you followed, after you came across it, that would also be great.
Is anybody else perhaps still having issues with this?
Thanks!
I made an account just to say this feature is one of the stupidest features to ever exist. I uninstalled dropbox and noticed it was still integrated into my registry. I deleted the folder not knowing it held my entire desktop, and wiped my whole drive. I system restored, and I still lost 80% of my files. I had no idea dropbox was so terrible, and literally a VIRUS. If you want some constructive feedback, tell your dropbox engineers to automatically have the OS folders reset when you go to uninstall.
