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Forum Discussion

wendy_mugridge's avatar
wendy_mugridge
Helpful | Level 6
5 years ago
Solved

Can't sync (not enough space)

I am experiencing messages that my hard drive is full. I use a Mac Mini. My harddrive is not full at all. I cannot open Word files that are stored in Dropbox: Word experienced an error trying to op...
desktop
Mac
Space and storage
Storage space
sync
  • Jay's avatar
    Jay
    5 years ago
    Since the app isn't signed into any Dropbox account, you can leave it like that and uninstall the app if you no longer want to use Dropbox on your computer. 

    As it looks like you have very little space left on your hard drive, and that you're a member of a Dropbox Business team given the name of the folder, there's probably a lot of data trying to sync down to your Mac.
Blondie1's avatar
Blondie1
New member | Level 2
5 years ago

Jay - I've read and appreciate the help you've shared. I hope you can help me.

I'm using Smart Sync and it's not giving me mac HD space. I'm doing my best to free up space - can you help please.

All help welcome. Mark aka Blondie1

 

mac OS 11.6

500GB mac storage - full

Dropbox Plus Plan

Smart Sync on for majority of my DB folders (for a week now) - you can see my Documents correspond to my DB folder size

'Smart Sync update for mac' is on.

DB app saying: Your Hard Drive is full use Smart Sync to free up space.

 

I have quit and restarted the DB desktop app.

I continue to not be able to free up space - something is not workin'

 

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Blondie1, when you say that Smart Sync is enabled, do you mean that your files are showing up as online-only in Finder?
.
Do they have a cloud icon on them, or a green tick?
  • Blondie1's avatar
    Blondie1
    New member | Level 2
    5 years ago

    Hi Jay

    Yes, I've set to online only and they show with a cloud icon.

    Some are still local (green) but not a significant amount.

     

    I've spent Saturday with Apple on this and their final suggestion was to clean everything off and reinstall.

    Fortunately I have a new macbook this week to start fresh with as my existing one has ground to a halt from this problem.

     

    So in short, it feels like the computer storage was recognising files being moved to online.

    Thank you

     

     

  • Blondie1's avatar
    Blondie1
    New member | Level 2
    5 years ago

     

    Correction - 

     

    So in short, it feels like the computer storage *is not recognising files being moved to online.

    Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info, since you're getting a new device, do you still require assistance on this matter for the older machine?

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