Forum Discussion

1competa's avatar
1competa
Explorer | Level 3
3 years ago

Can't upload photos from Samsung phone to Dropbox

Why cant dropbox upload my photos from my Galaxy phone
Android
Mobile
sync
upload
1competa's avatar
1competa
Explorer | Level 3
3 years ago
Manual upload from gallery on samsung galaxy s21 ultra then go into Dropbox and press upload nothing happens
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, 1competa.

 

So, if I understand correctly, you're opening the Dropbox app, you're tapping on the + button to upload a photo, but nothing happens.

 

Can you try to clear the app's cache with the steps in this article, to see if that helps?

  • lbyler's avatar
    lbyler
    New member | Level 2
    2 years ago

    (New contributor):  I cleared the Dropbox cache on my Samsung Galaxy S24 phone as Hannah described.  It did no good.

    I am on a cruise ship.  I know I have internet because I can send and receive email.  I know Dropbox is working on some devices because I can share to Dropbox from my Apple iPad (but my wife is having difficulty sharing photos from her identical iPad.)  But all my Gallery files shared to Dropbox from my S24 are "Waiting to upload" and have been for hours.

    What are they waiting for?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey lbyler, let's jump right into this! 

       

      Did you try to manually upload content by pressing the + button, or are you referring to your camera uploads? 

       

      How long has this been happening for? Feel free to also clarify the OS you're using on your Samsung Galaxy, and the version of the Dropbox app that's installed there. 

       

      Keep me posted! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!