Conflicted file issues

Its super weird as she is sitting right next to me, not even accessing that file and there is no sync issues.

I mean I can ask her to delete that files but what is point of using dropbox when I can't even delete files myself and can't even share or collaborate because of conflicted file problem?

It might have to do with a third party app; sometimes if a file is used by another app, it will re-appear, so it will need to be deleted from the computer it was originally added from.

Does it work if she does it?

My site has come up with some conflicting files and I am not sure how to fix it. We only have 30 days of backups. Conflict on some files go beyond that. I did a restore on one file that had a good version, but the result showed up as conflicted. The ones that have no good backup can be recreated, so if I could delete the previous versions, I would be ok. But there is no option to delete an individual version. Any help would be appreciated.

Thanks,

JohnD

Hey johnpd, sorry to see you're having trouble.

Have you taken a look into this article with info about conflicted copies, to see if any of the reasons for their creation, sound like something that might have happened in your case?

There is an Open Office data base file involved so that would be almost impossible to resolve. What we want to do is delete the conflicting files and roll back to a back up I have from earlier in the month which I think is good. But there is no option to delete particular versions.  There are three of us updating these files. I tried a restore from another person that did an update. His file shows no conflicting message. But after the restore, that restored file now shows the conflicting message with my name associated with it. I don't know what we can do to get rid of this. How do we get back to ground zero. This is a confusing mess.

JohnD

Hey John, thanks for the additional info.

Just to see if I understand correctly, do you mean that you restored a file to a previous version and after it got restored, the restored version got the 'conflicted copy' appended to it again?

Also, when did this issue start happening? Did you notice any changes on your computer(s) before this happened, like an OS update, for example?

OK it appears that the conflict messages have finally disappeared. I am not sure what was going on. Another issue I have run into is that the Dropbox desktop app on my computer is updating at least once a month. I have a shortcut on my desktop for it. When these updates are applied, the shortcut is changed from the program executable to a link to the Dropbox files. What is causing this?

JohnD

Hi johnpd, the Dropbox desktop application does have frequent updates to keep up with security fixes and feature updates. 

Did you create the shortcut to Dropbox on your desktop prior to when it was changed by the update?

Yes, I created the shortcut prior to the update. I have to recreate it after every update. Every time an update comes down, the update changes it from the executable to a link to the files.

JojhnD

This would be normal behavior then. If your shortcut is pointing to the Dropbox folder, then the app is recreating the shortcut from each update. 

Have you tried creating a new shortcut with a different name to see that it doesn't get overwritten?