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MarcelloSax64's avatar
MarcelloSax64
Explorer | Level 3
3 years ago

desktop disappeared on macbook

Hi. I've installed "Clean my Mac" applications and (I don't know how) after a scan of the system I've discovered that my desktop (all the folders) disappeared. They all are in my Dropbox account and ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi again, MarcelloSax64!

 

Do you want to tell me where you're having difficulty with the steps, so that we can look into this together? You can also send me a screenshot, if you prefer.

MarcelloSax64's avatar
MarcelloSax64
Explorer | Level 3
3 years ago

Hi. Can you try using Team Viewer ? 

If you want we can try this way.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MarcelloSax64, unfortunately, we're not able to screenshare through the Community; is it possible to send screenshots of anything you might be having trouble with, so we can try to help you?

    • MarcelloSax64's avatar
      MarcelloSax64
      Explorer | Level 3
      3 years ago

      Hi. I've saved all the files and folders i need from DropBox to an external hard disk. If i delete everything about Dropbox and copy the saved files and folders in my macbook desktop ? Do you think I'll solve the problem ? 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey MarcelloSax64, sorry to jump in here, but I just wanted to mention that the issue you're facing is not really clear to us, so we won't be able to advise if the actions you mentioned would solve the problem. 

         

        Could you let us know more information about the issue at hand and provide some screenshots of where you get stuck so that we can assist further? 

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