Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nsawicki's avatar
nsawicki
Explorer | Level 3
2 years ago

Desktop files not syncing from my computer to the site

Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and rei...
desktop
Mac
sync
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there nsawicki - sorry to hear about your syncing issue.

 

Could you please send us a screenshot of how those files look inside your Dropbox folder and another one of the app's exact status and version as shown in your menu bar/system tray?

 

Did you reboot your computer since you first noticed this by the way and have you checked the files content as well apart from their time-stamps? 

 

Let us know more and we'll take it from there.

nsawicki's avatar
nsawicki
Explorer | Level 3
2 years ago

Thanks. I have restarted my computer several times. The content of the files online is old; the content of the files on my desktop is up-to-date - and note that there are several other files I've worked on in the past week or two that have the same issue. Attached are the screenshots you requested (I think). FWIW, I recently got a new computer (Macbook Air, replacing an old one) and did not have any issues transferring or installing Dropbox.  In my Preferences, the version is listed as Dropbox v200.3.7010.

[screenshots removed by Moderator for security reasons as per the Community's Guidelines]

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots nsawicki - I'll be removing them for security purposes in a bit, but they're really helpful! I noticed that the files you're looking at don't have syncing icons on them. 

     

    I also noticed that you're running a beta version of the desktop app. Could you update to the latest, stable version from this page and let me know how it goes??

     

    Make sure to turn off the early releases from your account's settings first.

    • nsawicki's avatar
      nsawicki
      Explorer | Level 3
      2 years ago

      I turned off early releases, updated to the new version, and restarted. No change (online files still old), and I still don't see sync icons on my desktop. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Do you happen to have any 3rd party apps that might be monitoring your files like security or back and sync programs perhaps nsawicki? 

         

        Until we get to the bottom of this, you can upload the files you're not seeing on the web manually via a web browser.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!