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Forum Discussion

nsawicki's avatar
nsawicki
Explorer | Level 3
2 years ago

Desktop files not syncing from my computer to the site

Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and rei...
desktop
Mac
sync
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots nsawicki - I'll be removing them for security purposes in a bit, but they're really helpful! I noticed that the files you're looking at don't have syncing icons on them. 

 

I also noticed that you're running a beta version of the desktop app. Could you update to the latest, stable version from this page and let me know how it goes??

 

Make sure to turn off the early releases from your account's settings first.

nsawicki's avatar
nsawicki
Explorer | Level 3
2 years ago

I turned off early releases, updated to the new version, and restarted. No change (online files still old), and I still don't see sync icons on my desktop. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you happen to have any 3rd party apps that might be monitoring your files like security or back and sync programs perhaps nsawicki? 

     

    Until we get to the bottom of this, you can upload the files you're not seeing on the web manually via a web browser.

    • nsawicki's avatar
      nsawicki
      Explorer | Level 3
      2 years ago

      I don't think so, especially since the computer is new - what are some examples of the types of apps you're talking about? (Thank you so much for your help)

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Antivirus apps or VPN/firewall settings and other services like iCloud, Google Drive, One Drive etc. nsawicki 

         

        While we're at it, could you try the steps outlined here as well and ensure that Dropbox has full disk access as well? 

         

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