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Forum Discussion
nsawicki
2 years agoExplorer | Level 3
Desktop files not syncing from my computer to the site
Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and rei...
nsawicki
2 years agoExplorer | Level 3
I turned off early releases, updated to the new version, and restarted. No change (online files still old), and I still don't see sync icons on my desktop.
Walter
Dropbox Community Moderator
2 years agoDo you happen to have any 3rd party apps that might be monitoring your files like security or back and sync programs perhaps nsawicki?
Until we get to the bottom of this, you can upload the files you're not seeing on the web manually via a web browser.
- nsawicki2 years agoExplorer | Level 3
I don't think so, especially since the computer is new - what are some examples of the types of apps you're talking about? (Thank you so much for your help)
- Walter2 years ago
Dropbox Community Moderator
Antivirus apps or VPN/firewall settings and other services like iCloud, Google Drive, One Drive etc. nsawicki
While we're at it, could you try the steps outlined here as well and ensure that Dropbox has full disk access as well?
- nsawicki2 years agoExplorer | Level 3
I already set the finder extensions correctly (found that article on my own!). I just followed the steps to give Dropbox full disk access (then quit dropbox and restarted). I'm not running antivirus software, and Dropbox is allowed under my firewall settings. I couldn't find any other settings or services that seem like they'd be impacting this.
One point of info that might be helpful: When I went into "Open Recent" in Word, I saw two versions of one of the docs that's not updating (see screenshot). I opened both, and the one in users/name/dropbox is the correct version, while the one in users/name/library/cloudstorage/dropbox is the not-updated one that's showing up on dropbox.com.
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