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Forum Discussion
Drobox Error during startup
Hi there,Dropbox was working just fine until 2-3 days ago on my M1 Mac. I am getting this "couldn't start Dropbox error at startup. This is usually because of a permissions error."
The path /var/f...
I'm getting the following error messages, even after deleting the application, folder and all the cached files.
Any help much appreciated!
Jared
bn.BUILD_KEY: Dropbox
bn.VERSION: 166.4.2920
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 0b39855f-f64e-58c6-a2d4-6450b3b47908
pid: 55611
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='jaredsaia', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Jared Saia', pw_dir='/Users/jaredsaia', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jaredsaia', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Jared Saia', pw_dir='/Users/jaredsaia', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ssg', 'saia', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ssg', 'saia', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jaredsaia'
appdata: '/Users/saia/.dropbox/instance2'
real_path='/Users/saia/.dropbox/instance2'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/16/wzsjsmdd17l4w0447mldpcnw0000gq/T'
real_path='/private/var/folders/16/wzsjsmdd17l4w0447mldpcnw0000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1192, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/saia'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7529, in main_startup
File "dropbox/client/main.pyc", line 2592, in initialize
File "dropbox/client/main.pyc", line 1558, in startup_low
File "dropbox/client/main.pyc", line 1201, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/saia'
Hi jaredsaia,
There are some imperfections in Dropbox application (not to say bugs). Next time when you're going to change some settings (including username), better unlink (sign out) the Dropbox application from your account and link it (sign in) back after settings change. Otherwise the application gets in confusion and falls in dead lock. Since you're already in such a situation, you can force unlink using following command in terminal:
rm -rf ~/.dropbox
Next, you can link back the application to your Dropbox account. 😉
Hope this helps.
