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Forum Discussion
Dropbox app on Windows gets stuck syncing every time I'm opening online-only files.
Have been using DropBox app (selective sync) for over a year with zero problems, however recently syncing has become a big issue.
Issues:
When attempting to view online-only files, DropBox...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Clafond177 and john-hartmann, Iâm sorry to hear youâre both having this issue.
Is this something that started happening after the latest app update to the 202.4.5551 version? What's the syncing status of your Dropbox apps?
Also, to clarify, are you able to open offline files normally? Is this only happening when trying to access online-only files?
Finally, Iâd like you to right click on your local Dropbox folder, select âPropertiesâ and send me a screenshot of the next window youâll see.
Keep me in the loop.
Hi Nancy, thanks for the reply. I've been experiencing this issue for the past few days which tracks with the release of 202.4.5551 this past Tuesday, but it's hard to say whether that was the definitive cause.
I am able to open offline files normally. Only when I try to open online-only files does it give me trouble. I should also note that I am - in part - able to access online-only files, but functionality is sparse and it seems to be incredibly taxing on Windows Explorer, to the point where I can barely browse local files.
You can find a screenshot of the main DropBox folder's properties tab below.
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This is also something that has kicked up the last few days, and I can't be sure it's related to 202.4.5551, but it seems to be.
My biggest problem is that I need to pause syncing when working on certain files, and that functionality seems to be sporadic or broken currently. I paused sync about 20 minutes ago, and it still says this:
The app does not report any sync issues.
Update: after a hard reboot of the app, the pause was on. I turned it off, and the slowness of Windows Explorer / indexing seems to have ceased. So I suspect it has something to do with the sync process in this particular version of the app, including indexing of files on the local machine and access to online-only files.
- Nancy
Thanks both for the additional info!
Clafond177, I had a look in our records in the meantime and I can see youâve been in touch with our support team, too. Iâve left them an internal note with all the info youâve shared here, so that they can also access it.
Please reply back to our agentâs latest email, when possible, and theyâll further assist.
john-hartmann, have you also removed and reinstalled the Dropbox app, like Clafond177?
- Hannah
Hey john-hartmann, thanks for the update.
Is your syncing currently "up to date"? If so, I'd suggest trying a more advanced reinstall of the app, to see if that helps.
I will add that I am having the same issues for the last week and it appears to line up with the latest release. Files don't finish syncing, I lose the ability to do any sort of right-click dropbox tools and explorer has been very slow at times. I have to do a full quit and reboot of Dropbox for thing to work for a few minutes before the problems start again.
- Nancy
lshaw22, Iâve also asked you on this thread, but whatâs the current syncing status of your Dropbox app?
Other than that, Iâd also like you to right click on your local Dropbox folder, go to âPropertiesâ and send me a screenshot of the next window youâll see.
