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Forum Discussion

Clafond177's avatar
Clafond177
New member | Level 2
2 years ago

Dropbox app on Windows gets stuck syncing every time I'm opening online-only files.

Have been using DropBox app (selective sync) for over a year with zero problems, however recently syncing has become a big issue.    Issues: When attempting to view online-only files, DropBox...
desktop
sync
windows
john-hartmann's avatar
john-hartmann
Explorer | Level 4
2 years ago

Update: after a hard reboot of the app, the pause was on. I turned it off, and the slowness of Windows Explorer / indexing seems to have ceased. So I suspect it has something to do with the sync process in this particular version of the app, including indexing of files on the local machine and access to online-only files.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks both for the additional info! 

 

Clafond177, I had a look in our records in the meantime and I can see you’ve been in touch with our support team, too. I’ve left them an internal note with all the info you’ve shared here, so that they can also access it. 

 

Please reply back to our agent’s latest email, when possible, and they’ll further assist.

 

john-hartmann, have you also removed and reinstalled the Dropbox app, like Clafond177?

  • john-hartmann's avatar
    john-hartmann
    Explorer | Level 4
    2 years ago

    I installed but did not remove, using the previous version (202.3.5506). It auto-updated itself to 202.4.5551 almost immediately.

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