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Forum Discussion
Dropbox app on Windows gets stuck syncing every time I'm opening online-only files.
Have been using DropBox app (selective sync) for over a year with zero problems, however recently syncing has become a big issue.
Issues:
When attempting to view online-only files, DropBox...
Hi Nancy, thanks for the reply. I've been experiencing this issue for the past few days which tracks with the release of 202.4.5551 this past Tuesday, but it's hard to say whether that was the definitive cause.
I am able to open offline files normally. Only when I try to open online-only files does it give me trouble. I should also note that I am - in part - able to access online-only files, but functionality is sparse and it seems to be incredibly taxing on Windows Explorer, to the point where I can barely browse local files.
You can find a screenshot of the main DropBox folder's properties tab below.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey john-hartmann, thanks for the update.
Is your syncing currently "up to date"? If so, I'd suggest trying a more advanced reinstall of the app, to see if that helps.
I will add that I am having the same issues for the last week and it appears to line up with the latest release. Files don't finish syncing, I lose the ability to do any sort of right-click dropbox tools and explorer has been very slow at times. I have to do a full quit and reboot of Dropbox for thing to work for a few minutes before the problems start again.
- Nancy
lshaw22, I’ve also asked you on this thread, but what’s the current syncing status of your Dropbox app?
Other than that, I’d also like you to right click on your local Dropbox folder, go to “Properties” and send me a screenshot of the next window you’ll see.
