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Forum Discussion

Clafond177's avatar
Clafond177
New member | Level 2
2 years ago

Dropbox app on Windows gets stuck syncing every time I'm opening online-only files.

Have been using DropBox app (selective sync) for over a year with zero problems, however recently syncing has become a big issue.    Issues: When attempting to view online-only files, DropBox...
desktop
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey john-hartmann, thanks for the update.

 

Is your syncing currently "up to date"? If so, I'd suggest trying a more advanced reinstall of the app, to see if that helps.

lshaw22's avatar
lshaw22
Helpful | Level 5
2 years ago

I will add that I am having the same issues for the last week and it appears to line up with the latest release. Files don't finish syncing, I lose the ability to do any sort of right-click dropbox tools and explorer has been very slow at times. I have to do a full quit and reboot of Dropbox for thing to work for a few minutes before the problems start again. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    lshaw22, I’ve also asked you on this thread, but what’s the current syncing status of your Dropbox app? 

     

    Other than that, I’d also like you to right click on your local Dropbox folder, go to “Properties” and send me a screenshot of the next window you’ll see.

    • lshaw22's avatar
      lshaw22
      Helpful | Level 5
      2 years ago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey lshaw22, thanks for the screenshot.

         

        If you hover over the Dropbox icon in your system tray, by the computer's clock, what do you see?

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