Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sarah L.29's avatar
Sarah L.29
Explorer | Level 4
9 months ago

Dropbox application not syncing on new Windows 11 computer

I just bought a brand new PC for my business. It has Windows 11 preinstalled. I Installed dropbox and bought a new 2Tb plan under my business name.  Shared a folder from (this) a separate personal ...
desktop
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for your post, Sarah L.29.

The first thing you need to check in this situation, is the sync status of the Dropbox application on your new computer.

You can do that by hovering over the Dropbox icon in your system tray with your mouse.

Also, when you say you can see the files, but can't download them, do you mean that they don't open when you double-click them?

Are you getting some kind of error message?

Any additional info you can give us, would be helpful.

Thanks.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!