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hdouglas's avatar
hdouglas
New member | Level 1
11 months ago

Dropbox application not syncing with macOS Sequoia (mac mini pro)

Since chaning to a mac mini pro, dropbox has stopped syncing with the new device. Some files started to sync, but now after a couple of months most folders are unsynced and files unavailable locally ...
desktop
Mac
sync
hdouglas's avatar
hdouglas
New member | Level 1
11 months ago

Thanks for the answer. to date:

Hovering on icon shows 'Downloading 104,337 files'

I have restarted dropbox app. No change

I have reinstalled dropbox app, but again, no change

And yes, computer has been rebooted quite a number of times, this has been ongoing a number of months. Computer is also connected to the internet via a 1GB connection so it isn't a problem of a large file blocking this on a slow connection

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the additional info, hdouglas, and sorry for jumping in. 

    If I get this right, the desktop app seems to be completely stuck and it won’t sync anything to your web account, even if you add a very small file to your local Dropbox folder, correct?

    Can you right-click on your local Dropbox folder for me, go to “Get info” and send me a screenshot of the window you’ll see next? I'd like to double check the current number of files that it contains, in case it exceeds the 300k soft limit.

    • hdouglas's avatar
      hdouglas
      New member | Level 1
      10 months ago

      Additional information, this is a single folder in root of desktop 000-Hugh-Office showing a sync of just 19 files

      • hdouglas's avatar
        hdouglas
        New member | Level 1
        10 months ago

        Overall dropbox folder info is:

         

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