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hdouglas's avatar
hdouglas
New member | Level 1
4 months ago

Dropbox application not syncing with macOS Sequoia (mac mini pro)

Since chaning to a mac mini pro, dropbox has stopped syncing with the new device. Some files started to sync, but now after a couple of months most folders are unsynced and files unavailable locally ...
desktop
Mac
sync
hdouglas's avatar
hdouglas
New member | Level 1
4 months ago

Thanks for the answer. to date:

Hovering on icon shows 'Downloading 104,337 files'

I have restarted dropbox app. No change

I have reinstalled dropbox app, but again, no change

And yes, computer has been rebooted quite a number of times, this has been ongoing a number of months. Computer is also connected to the internet via a 1GB connection so it isn't a problem of a large file blocking this on a slow connection

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for the additional info, hdouglas, and sorry for jumping in. 

If I get this right, the desktop app seems to be completely stuck and it won’t sync anything to your web account, even if you add a very small file to your local Dropbox folder, correct?

Can you right-click on your local Dropbox folder for me, go to “Get info” and send me a screenshot of the window you’ll see next? I'd like to double check the current number of files that it contains, in case it exceeds the 300k soft limit.

  • hdouglas's avatar
    hdouglas
    New member | Level 1
    4 months ago

    Additional information, this is a single folder in root of desktop 000-Hugh-Office showing a sync of just 19 files

    • hdouglas's avatar
      hdouglas
      New member | Level 1
      4 months ago

      Overall dropbox folder info is:

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hey hdouglas, let me also jump in here! 

        How long has the app been stuck in this syncing status?

        Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again.

        Have you also checked out this article for some possible troubleshooting steps?

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