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hdouglas's avatar
hdouglas
New member | Level 1
11 months ago

Dropbox application not syncing with macOS Sequoia (mac mini pro)

Since chaning to a mac mini pro, dropbox has stopped syncing with the new device. Some files started to sync, but now after a couple of months most folders are unsynced and files unavailable locally ...
desktop
Mac
sync
hdouglas's avatar
hdouglas
New member | Level 1
10 months ago

Additional information, this is a single folder in root of desktop 000-Hugh-Office showing a sync of just 19 files

hdouglas's avatar
hdouglas
New member | Level 1
10 months ago

Overall dropbox folder info is:

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey hdouglas, let me also jump in here! 

    How long has the app been stuck in this syncing status?

    Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again.

    Have you also checked out this article for some possible troubleshooting steps?

    • hdouglas's avatar
      hdouglas
      New member | Level 1
      10 months ago

      Checked out that article, nothing has worked the sync has been stuck a couple of months

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey hdouglas, happy Monday!

        Can you also check these steps, to see if they help?

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