Dropbox Backup automatically creates folders under folders under folders ad infinitum

Really sorry to hear this, tuongvan. 

Can you send me your ticket numbers, so that I can take a look? 

I’d also a screenshot of what you see on your Backups page here.

Ping me, when you’re ready.

I have the same problem. After I started using dropbox, it created extra folders on my laptop and now my laptop is super slow and complainign of lack of space. Why does it do it? Now neither dropbox backup can finish its works for the lack of space nor I can continue my work. How can I solve this situation? 

Hi crismelo, how much available space does your hard drive report now? Can you send over a screenshot of what you see? 

I’d also like to know the current syncing status and app version of your Dropbox app.

Thanks you Nancy for getting back to me. I am uploading files to dropbox and deleting them from my laptop, the only wat to get my laptop working, I freed 4 GB. It goes super slowly, perhaps you can see my activity at your end. Before I transfer and delete more files, I am doing a search and that is taking hours. I had 7GB free on my C drive, and that is the actual status of my sync. I go for dinner now, I will be back in 2 or 3 hours.

Hey crismelo, can you please hover over your Dropbox icon and let us know the version of the app installed on your computer?

Hello Hanna, I hovered, but I could not get the version. Does this print screen help? 

Hi Nancy, thanks for your reply. I've already sent the tech support staff a few screenshots. But still no solution from them... 

Thanks for the screenshots, crismelo!

Can you give us some more info on the extra folders that you mentioned that Dropbox created? What kind of folders are they?

And tuongvan, can you please give us the ticket number for your communication with our support team, so we can take a look as well?

Hello Hannah, this is a screenshot of the many folders that Dropbox created. My laptop is stuck; I can barely use it. Uploading files to Dropbox to delete them from my laptop goes exceptionally slowly. I don't know how to sort this situation. I am puzzled because yesterday I freed 7GB, and now my laptop says it has less than 1 GB; I believe Dropbox backup claims every space I make it free. this is a nightmare. Please help me.  One question: I am moving folders inside Dropbox, not backup. When I deleted them from my laptop, I got this message: 

Can you confirm that it will be deleted from my backup folders but remain inside Dropbox in a normal folder I just uploaded?  Super important question. 

Here the screenshot of dropbox on my C drive: Message I am getting very often: 

Hey again, crismelo! When deleting folders from your laptop, can you clarify which folder they’re currently located in, when you delete them? Are you deleting them from your local Dropbox folder, after uploading them, or from another folder?

In general, keep in mind that any changes you make to your backed up folders, they'll also sync to Dropbox online, as these folders are connected to Dropbox like your local Dropbox folder is. 

If you want to add folders to your Dropbox account, but want to remove them from your local device so that they don’t take up extra space, then I’d suggest using selective sync instead. You’ll still be able to access everything online this way, plus you'll free up your local storage.

If I’ve misunderstood something though, let me know.