Forum Discussion

Catalina1's avatar
Catalina1
Helpful | Level 5
2 years ago

Dropbox Backup stuck updating to new version - can't dismiss the update window on macOS

Hello, I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. ...
Computer Backup
desktop
Dropbox Backup
Mac
Catalina1's avatar
Catalina1
Helpful | Level 5
2 years ago

Hi Megan. No, I can’t. I can only see the files inside the Dropbox folder. Since the update, I’m no longer able to view my synced files from other devices (The Documents, Desktop and Download Folders). This new version has essentially ruined the functionality that made Dropbox so useful for me. I now have to log onto the Dropbox website to access my backups, which is really inconvenient and doesn’t make sense.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Catalina1, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

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