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Catalina1's avatar
Catalina1
Helpful | Level 5
2 years ago

Dropbox Backup stuck updating to new version - can't dismiss the update window on macOS

Hello,

I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. I accepted the prompt, but then a message appeared charging and blocking access to everything. I tried to quit Dropbox, but that caused my files to stop updating. Moreover, all my files in the Dropbox folder were put together into a new folder named "My files in Dropbox", which was also placed in the Downloads folder!. At that moment, the message disappeared (after quitting Dropbox), but because my files were not updating, I had to "turn on" Dropbox again since I need my files to be continuously updated to access them on other devices. Today, the Dropbox Backup window appeared suddenly again(I did not agree to anything), and I'm not sure how to get rid of it.

Can you please help me?

 

 

 

 

 

 

Computer Backup
desktop
Dropbox Backup
Mac

13 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Catalina1, since the app is now updated: are you able to see your content both online, and on other devices? 

  • Catalina1's avatar
    Catalina1
    Helpful | Level 5
    2 years ago

    Hi Megan. No, I can’t. I can only see the files inside the Dropbox folder. Since the update, I’m no longer able to view my synced files from other devices (The Documents, Desktop and Download Folders). This new version has essentially ruined the functionality that made Dropbox so useful for me. I now have to log onto the Dropbox website to access my backups, which is really inconvenient and doesn’t make sense.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Catalina1, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

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