Forum Discussion

THX1965's avatar
THX1965
Helpful | Level 6
3 years ago

Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline

I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess th...
desktop
Mac
sync
debeesniz's avatar
debeesniz
New member | Level 2
3 years ago

I'm having an issue on Mac (it's the latest version) where on my dropbox folder i have both a green checkmark and a cloud with a cross through it on all files. When i select the folder or files and click "make available offline" nothing changes but the checkmark. the File doesn't actually download. the only way to download the file is to physically try to open it, and i've noticed it goes back to online only after a while. It is not an ignored file as the default seems to be it being only on the cloud. I attached a photo to show what i mean.  Attached is one file that i physically opened, the other is one that is set to be available offline but isn't actually. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey debeesniz, thanks for letting us know about this.


    Can you try Walter's suggestion here, to see if it helps?

     

    Make sure to also take a look at the rest of the thread I moved your post to, for more info on this.

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