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Cloud Icon without down arrow. What does it mean?
I uploaded a 2.4Gb .mp4 video from my iMac. It has appeared in DB with a cloud icon beside it (no down arrow, just a cloud). I am unable to see it on any of my other devices and can't see it if I log in to my account on the DB website. Can anyone tell me what is happening?
9 Replies
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- Megan
Dropbox Staff
Hey there, doctormacc, happy Friday!
Could you send me a screenshot, in order for me to have a visual of this? Are you referring to the online-only grey, cloud icon as shown in this Help Center article?
Keep me posted!
- No, there is no solid grey circle enclosing the cloud, it is just a cloud outline and nothing else!
- Jay
Hi doctormacc, what options do you get when right clicking the file? Are you able to make it available offline?
I have the same issue sometimes. JUST an outline of a cloud. Usually this applies to a file on my desktop.... and when I relaunch the Finder, the empty cloud is gone.
- My cloud outline eventually disappeared and after that I was able to send links to the file. I’m still not sure what it meant.
- Walter
Hi all, sorry for the late response.
For anyone who's still affected by this, could you send us a screenshot of how this looks on your end so that we can have a visual too?
Thanks!
Here's a screenshot.... it seems to be a delay in syncing or an issue with the Finder on Mac. When I relaunch the Finder, the icons disappear or update, not sure which but then I can right click and choose offline or online which resolves the issue.
