Forum Discussion

THX1965's avatar
THX1965
Helpful | Level 6
3 years ago

Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline

I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess th...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey coala - sorry to hear about this. 

Could you maybe clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

If this persists after rebooting your computer and quitting and relaunching the app, please send us a screenshot so that we can have a visual too. 

coala's avatar
coala
New member | Level 1
11 months ago

Hey Walter, thanks for the quick reply.

My OS is the Sonoma 14.1 and the Dropbox version is the v216.3.4299;

I already followed the recommendation to properly uninstall Dropbox, reinstalled it, logged in and it goes automatically to the CloudStorage again and again... I don't know what to do anymore. I'm losing hours of work just trying to solve that.

I already made the whole folder 'Online-only' and 'Offline', to reset it, but nothing changed.

The files are not downloaded until you open each of them... impossible to work like that!

Dropbox seems to be syncing eternally, and it doesn't shows up the actual size of the folder it's downloading, which is pretty strange too.

 

  • coala's avatar
    coala
    New member | Level 1
    11 months ago

    Walter?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the additional information, the screenshot and the nudge as well coala 

    Could you try signing out of your account through the app's preferences and then back in?

    Let me know if syncing gets stuck again or it finally progresses and the app shows 'up to date' at some point. 

  • coala's avatar
    coala
    New member | Level 1
    11 months ago

    It seems that the only possible way for solving it is changing the location back to the Documents' folder, after signing out and in again... That File Provider was making all that mess. 

    I'm waiting for it to sync (3TB) and will come back with news. 

    Thanks.

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