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Forum Discussion
Dropbox duplicates a file when copy from iPhone Files app to Dropbox. Why?
Halo,
I'm Andi, iOS dev.
I found an issue when creating files to Dropbox, through "Files" in iPhone.
When I save my file to Dropbox from my app, sometimes that file will be duplicated.
When I click save button, and then check to my Dropbox app, my file will be duplicated with additional number ...(1).
For example, like this:
I thought this problem was coming from my app but after I checked again I thought it was coming from Dropbox behavior.
Because when I try to manually copy from my local iPhone to Dropbox via "Files", I find the same behavior, my file duplicated.
Why it's happened? why Dropbox duplicates my file?
Is there any explanation?
Thank you.
30 Replies
Replies have been turned off for this discussion
- Hello Hannah, than the file is uploaded as 4MB .JPG iso the duplicated 8MB. Why is That? What is happening
- Hannah
Dropbox Community Moderator
Is that after copying from Files or after a manual upload?
- Manual upload
- Megan
Hi FlyingDutch7, sorry to jump in here!
Can you also clarify your OS the the Dropbox version you're using, please?
- 344.2.4
IOS 16.6 - Good morning drobox staff, i have to apologize that i put my issue in the wrong discussion of this community forum. My reply in this discussion belongs to “Picture Uploads from iPhone to Dropbox (file size varies). Is it possible to continue this in that discussion?
- Hannah
Hey FlyingDutch7, unfortunately, the thread you're referring to is closed to new replies, so it cannot be replied to.
Can you give us more info about your issue here?
- The photo uploaded to Dropbox from IPhone is 2 x the size bigger as the original but in the meantime i suppose to know whats going on. It has something to do with Live Photos which are not saved as Live Photo but only 1 image. I’m almost sure that is the issue. So the next question is, what can i do to save it as a Live Photo?
- Jay
Hi FlyingDutch7, you can upload Live Photos by going into the Dropbox mobile app settings > Camera Uploads > Videos, and enable the 2 second video option.
- Can’t find this option, can you check this statement for me please? “Dropbox mobile app settings > Camera Uploads > Videos, and enable the 2 second video option.”
App version is 344.2.4
