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colsar's avatar
colsar
New member | Level 2
1 month ago

Dropbox folder missing from indexed locations for searching on Windows 10

Device
HP Desktop
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
238.4.6075
Syncing Status
Up To Date

Question or Issue
I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add it hoping it would rebuild the index. IT'S NOT THERE TO SELECT AT ALL!! I have my dropbox as a fold in Documents. When I go to C Users Myname Documents, dropbox is not there.

I've right clicked the folder and in properties, went to advanced, UNCHECKED allow this folder to have contents indexed and applied that. Then I went back and checked it so they could be indexed and applied that. 

Dropbox is still not in the indexing options list of folders.

desktop
Permissions
windows

29 Replies

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  • SDave's avatar
    SDave
    Explorer | Level 4
    1 month ago

    I'm having the same issue - looking forward to any solutions.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Happy Monday, colsar!

    I can see that you found my email and replied to it, so I replied back. 

    See you there!

  • colsar's avatar
    colsar
    New member | Level 2
    1 month ago

    I haven't seen the email. Can you resend it. Thx.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for trying, colsar.

    I just sent you an email, so we can take a closer look into this.

    Just reply back to me when you have a chance.

    Cheers!

  • colsar's avatar
    colsar
    New member | Level 2
    1 month ago

    Okay. I did the file above that I searched and didn't get a hit on the contents. I made if online only , the icon went to a cloud. Then I switched it to offline and it cycled and went to a green check. I waited a few minutes to see if it would index and then searched. No luck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi colsar!

    No need to make everything online-only yet, just as a test, try it with a couple of files to see if it does help.

  • colsar's avatar
    colsar
    New member | Level 2
    1 month ago

    I have a LOT of files. If I make it online only, is it going to start deleting them from my computer!!??

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi colsar​, let me also jump in here! 

    As a last resort, please try changing the file to online only and then available offline again to see if there's any difference with the behavior.

    While you're at it, feel free to check out this article too. 

  • colsar's avatar
    colsar
    New member | Level 2
    1 month ago

    Where do I check for the available offline or online-only?

    This exercise showed me something I hadn't noticed. Search will find the file name but not the contents. ...

     

     

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for checking that, colsar.

    Would you mind sending me a screenshot of a file in your Dropbox folder and then what you see when you search for said file through your search bar?

    Also, are you files in the Dropbox folder currently set to "available offline" or to "online-only"?

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