Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
Solved
Dropbox is not searchable in Mac OS Monterey 12.0.1
Dropbox files/folders are not searchable in spotlight on new MacBook Pro with M1 chip - Monterey OS 12.0.1. Have re-indexed spotlight. Have uninstalled and reinstalled Dropbox and rebooted. Have made sure Dropbox has full access in Security and Privacy. Help please?
I have found a solution, everyone! I hope everyone struggling with this will find this post. The problem isn't with dropbox, it's with Mac Spotlight. Which surprised me, as I always thought the finder search was separate from Spotlight, but apparently, on the back end, both are one-in-the-same. I've heard many times that re-indexing spotlight didn't work, but it does! You just have to do it a different way for everything to ACTUALLY 100% reindex.
Tutorial is here on apple's forums: https://discussions.apple.com/thread/253479408
Just giving credit where credit is due.
In case that goes away, instructions are also listed below.
- Open System Preferences and go to Spotlight's Privacy tab.
- Add the entire hard disk INTO the Privacy list.
- Maybe wait 30s.
- Remove the hard disk FROM the Privacy list.
Spotlight will re-index. After finish re-indexing, the search in folder works for me.
(To see if Spotlight is indexing, use Command+Space to invoke Spotlight, and type in something. Wait a second. You should see a progress bar to show indexing progress)
Of note, I am on Mac OS Monterey 12.6 (21G115). My dropbox version is 158.4.4564. These are both the lastest, as of now, 10.3.2022.
Hopefully this helps! Changed my life - I can work again!
185 Replies
Replies have been turned off for this discussion
I am having this same problem. Brand new MacBook with a very large hard drive to hold my entire dropbox file, so not online only. It's like Spotlight didn't index any of my dropbox files. I use Dropbox box literally every 5 minutes so I really need this fixed. Help!
- Walter
Dropbox Community Moderator
Hey izaguirres, sorry to hear you're having issues with this.
Could you let us know the app's status as shown in your menu bar? Is it 'up to date' or still syncing?
Did you install the desktop app with admin privileges in the first place?
Any additional information or screenshots would be much appreciated.
So it says it's up to date and I am the admin. I use dropbox like a file cabinet for my clients. Each client has a folder. I can navigate to the folder but it takes forever because i have to scroll through finding it. In the past, when I would search, the client's folder would show up in the search results and now it's not.
- Megan
Hey izaguirres, happy Wednesday!
Can you try logging a ticket about this? You can do this by visiting this page.
Once you have the ticket number, feel free to share it with me, so I can locate it on our system.
Thanks!
Hi Megan, this is what I got. There was more but I wasn't able to screenshot it all at once
ā
- Jay
Hi izaguirres, you should've received an email from the support agent with a ticket number in the email subject. If it's not in your inbox, try checking your junk or spam folder.
Please could you provide that number in order for us to investigate further.
Here are three screen shots looking for two new docs I saved in Dropbox. Spotlight finds them in "This Mac" but not in "Users" nor in "Dropbox"
I should add - I am only having this problem on my brand new iMac with the Apple M1 chip (in my university office), and not on my Intel iMac at home. Same Dropbox. So maybe something to do with M1 chip?
This issue seems to have been going on since January with no solution and a lot of tire-spinning.
I'm having the same problem finding files and folders in Monterey. I'm weary of continually having to work around technology issues instead of just being able to get work done.
I've been trying to decide whether to move completely to Dropbox or GoogleDrive. This makes the decision much easier.
